Delivery & postage costs

With our level of service and product quality, it is not possible to offer free carriage, however nor do we envisage profiting from this service as we know some do.  Our carriage charges reflect the actual costs involved.

Aquarium plants - no matter how large or small the order for plants, we charge P&P at £4.25 with the exception of plants on driftwood/rock etc which will be charged at £4.45. Aquarium plants are despatched by 1st class royal mail.  We order our plants on a Thursday for delivery to us the following Wednesday and we then pack and despatch orders on a Wednesday and Thursday.   All orders placed by Wednesday will be sent out the following week and we will endeavour to fulfil as many orders placed after that day as possible within the same week but we would ask our customers to allow 7 - 10 working days for delivery.  All orders are despatched by Royal Mail 1st Class post. 

Pond Plants - due to their heavier nature this cost is £5.95. These are available from March to September and we ask you to allow up to 7 - 10 days for delivery but again this can be quicker.

Dry goods - again no matter how large or small the order they are subject to a charge of £4.45 with the exception of substrates and individual driftwood pieces which due to their heavier nature will cost more. These can be despatched the same day subject to stock availability and will travel by Royal Mail 1st Class. Dry goods include consumables, planting aids, books etc.

In the unlikely event that you are not entirely satisfied with your order when you receive it please do not hesitate to contact us as.

 

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